We went out last night to meet some friends in Nottingham and had arranged to meet at a pub. when we arrived the doorman asked if we had tickets, we explained we were just meeting friends and hadn't arranged anything, he then made us an offer we couldn't refuse. If we were prepared to give him feedback at the end of the night we could each have £15 of free food and drink. It didn't take long to say yes.
Unfortunately being the first night open the food preparation took a long time and we waited over an hour for our food, but when it arrived it was really good quality. This was why they had wanted the trial run to find these kind of issues. Although we could complain (but not too loudly, it was free!) about the length of time to be served we could not complain about the service. Our waiter came over every 5-10 minutes and kept us informed of the progress, or lack of it. The communication from start to finish was excellent. It just made me realise that although we cannot always prevent problems cropping up, we can ease the path through by communicating with the people affected.
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